The Neo Kids Children’s Treatment Centre reopened in July to a limited number of scheduled in-person visits at our main site. Our focus at this time is on children and youth  who require an in person visit. We continue to provide virtual visits for all other clients.  Above all else, we are taking care to ensure the safety and wellbeing of you (our clients) and our staff. Currently, only a client with a pre-scheduled appointment and one accompanying caregiver will be admitted to our buildings. Every staff, client, family member, and visitor must be screened prior to being admitted into the centre.

Our plan for in person visits could change, should circumstances change with the pandemic. The number of clients we can safely offer in person appointments to is limited. This is due to strict requirements for physical distancing and the amount of treatment space and Personal Protective Equipment supplies we have available. You will be provided instructions explaining what to expect during the visit.

The past several months have seen unprecedented strains on clients, families, caregivers and staff alike. Throughout this time, staff have worked hard to find new and safe ways to provide supports, resources and service. These have proved to be safe, efficient and can provide appropriate and effective treatment options that minimize the risk of infection. Be assured, we will also continue to offer virtual care options into the future.

With schools reopening, our planning  has  now turned towards how in person services will be offered in the schools, community (e.g. child care centres)  and in our rural areas. We have worked with our staff , our Infection Control Program and our community partners to develp protocols  for how our services can  be delivered safely. We welcome feedback from our families  on your experiences with our new service delivery model.

Please stay safe and stay tuned,  as we continue to  evolve in our provision of essential rehabilitation services for the children,  youth and families  during this pandemic.

Joanne Tramontini, Clinical manager